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		Services marketing: Integrating customer focus across the firm by Zeithaml,valarie A Bitner,mary jo Gremler,dwayne D Pandit,ajay Edition: 7th Material type: Text; Format: print ; Literary form: Not fiction Publication details: Chennai Mc Graw Hill 2019 Availability: Items available for loan: DSEU Vivek Vihar Campus (4)Call number: 658.8ZEI, ... Place hold Add to cart (remove)
		BPM CBOK version 4.0:Guide to the business process management common body of knowledge by ABPMP Material type: Text; Format: print ; Literary form: Not fiction Publication details: ABPMP 2019 Availability: Items available for loan: DSEU Vivek Vihar Campus (2)Call number: 658.58ABP, ... Place hold Add to cart (remove)

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