Customer service training 101: Quick and easy techniques that get great results (Record no. 100616)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00437nam a22001697a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 220517b |||||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9780814438916 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.31245EVE |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Evenson,renee |
| 245 ## - TITLE STATEMENT | |
| Title | Customer service training 101: Quick and easy techniques that get great results |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 3rd |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | USA |
| Name of publisher, distributor, etc | Amacom |
| Date of publication, distribution, etc | 2018 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 228p |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Manegement |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Books |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Date acquired | Cost, normal purchase price | Bill Number | Total Checkouts | Full call number | Barcode | Date last seen | Bill Date | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | DSEU Vivek Vihar Campus | DSEU Vivek Vihar Campus | 17/02/2022 | 1247.00 | 1133681/01 | 658.31245EVE | VV-32 | 17/05/2022 | Books | ||||||
| Dewey Decimal Classification | DSEU Vivek Vihar Campus | DSEU Vivek Vihar Campus | 17/02/2022 | 1247.00 | 1133681/01 | 658.31245EVE | VV-33 | 17/05/2022 | Books |