The Reign of the customer (Record no. 100545)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00529nam a22001817a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | 23 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 220507b |||||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9783030135614 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| Item number | FOR |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | FORNELL, CLAES |
| 245 ## - TITLE STATEMENT | |
| Title | The Reign of the customer |
| Remainder of title | Customer centric approaches to improving satisfaction |
| Statement of responsibility, etc | FORNELL, CLAES |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | Switzerland |
| Name of publisher, distributor, etc | Spring |
| Date of publication, distribution, etc | 2020 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xiii; 211p. |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | FORREST V.,MORGESON III |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | G.TOMAS M.,HULT |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | DAVID,VANAMBURG |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Reference Books |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Home library | Current library | Date acquired | Source of acquisition | Currency | Cost, normal purchase price | Bill Number | Full call number | Barcode | Date last seen | Bill Date | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Reference | WCSC, Pusa Campus | WCSC, Pusa Campus | 07/05/2022 | CBS Publishers & Distributors Pvt.Ltd. | € | 32.99 | COR/IN/7981 | 658.812 FOR | WCSC PUSA 23 | 07/05/2022 | 05/02/2022 | Reference Books | ||||
| Dewey Decimal Classification | Reference | WCSC, Pusa Campus | WCSC, Pusa Campus | 07/05/2022 | CBS Publishers & Distributors Pvt.Ltd. | € | 32.99 | COR/IN/7981 | 658.812 FOR | WCSC PUSA 24 | 07/05/2022 | 05/02/2022 | Reference Books |