000 00284nam a2200121Ia 4500
008 220201s1998 xx 000 0 eng d
082 _a658.8
_bWOO
100 _aWoodruff,Helen
245 0 _aServices marketing
260 _bMacmillan
_aLondon
_c1998
300 _a307p.
942 _2ddc
_01
999 _c9652
_d9652