000 | 00345nam a2200133Ia 4500 | ||
---|---|---|---|
008 | 220201s1998 xx 000 0 eng d | ||
082 |
_a658.812 _bKOReference |
||
100 | _aKorr | ||
245 | 0 | _aIdiots guide to great customer servicef | |
260 |
_bPrentice Hall of India _aNew Delhi _c1998 |
||
300 | _a326p. | ||
700 | _aBlohowiak | ||
942 | _2ddc | ||
999 |
_c9507 _d9507 |