000 00310nam a2200121Ia 4500
008 220201s1996 xx 000 0 eng d
082 _a658.83
_bPAY
100 _aPayne,Adrian
245 0 _aEssence of services marketing
260 _bPrentice Hall of India
_aNew Delhi
_c1996
300 _a253p.
942 _2ddc
_01
999 _c9066
_d9066