000 00300nam a2200133Ia 4500
008 220201s2012 xx 000 0 eng d
082 _a658.562
_bBES
100 _aBesterfield, DH
245 0 _aTotal quality management
250 _a3rd
260 _bPearson
_c2012
300 _a558
942 _2ddc
999 _c88485
_d88485