000
00300nam a2200133Ia 4500
008
220201s2012 xx 000 0 eng d
082
_a
658.562
_b
BES
100
_a
Besterfield, DH
245
0
_a
Total quality management
250
_a
3rd
260
_b
Pearson
_c
2012
300
_a
558
942
_2
ddc
999
_c
88485
_d
88485