000 00337nam a2200133Ia 4500
008 220201s2010 xx 000 0 eng d
082 _bLOV
100 _aLovelock (Chrislopher)etc
245 0 _a: Service Marketing
_bpeople technology, strategy.
250 _a6th ed.
260 _bPearson/P H I
_c2010
300 _a637p.
942 _2ddc
_01
999 _c514
_d514