000 00312nam a2200133Ia 4500
008 220201s2009 xx 000 0 eng d
082 _a658.8
_bZEI
100 _aZeithaml (V.A)
245 0 _aService Marketing
250 _a4th ed.
260 _bTata McGraw Hill
_aNew Delhi
_c2009
300 _a743p.
942 _2ddc
999 _c511
_d511