000 00284nam a2200121Ia 4500
008 220201s1987 xx 000 0 eng d
082 _a658.5
_bCRO-Q
100 _aCROSSBY PHILLIP B
245 0 _aQUALITY WITHOUT TEARS
260 _bMC GRAW HILL
_c1987
300 _a205
942 _2ddc
999 _c31137
_d31137