000 00313nam a2200121Ia 4500
008 220201s2020 xx 000 0 eng d
082 _a658.812 SHA
100 _aShainesh, G
245 _aCustomer relationship management
260 _aNew Delhi
_bTrinity Press
_c2020
300 _axiv, 198p.
942 _2ddc
999 _c30132
_d30132