000 00322nam a2200133Ia 4500
008 220201s2011 xx 000 0 eng d
082 _a658.83
_bZEI
100 _aZeithaml (V.A.) & Others
245 0 _aSEReference VICES MAReference KETING
250 _a5th Ed.
260 _bT M H
_c2011
300 _a763p.
942 _2ddc
999 _c1156
_d1156