000 00297nam a2200121Ia 4500
008 220201s2013 xx 000 0 eng d
100 _aLovelock
245 0 _aService Marketing :People, Technology, statergy
250 _a7th
260 _bPearson
_aDelhi
_c2013
300 _a683
942 _2ddc
999 _c10979
_d10979