000 00281nam a2200121Ia 4500
008 220201s2011 xx 000 0 eng d
100 _aBesterfield (D.H)
245 0 _aTotal Quality Management
250 _a3rd rev
260 _bTMH
_aDelhi
_c2011
300 _a558
942 _2ddc
999 _c10899
_d10899