000			00381nam a22001577a 4500
003			OSt
008			220523b |||||||| |||| 00| 0 eng d
020			_a9780750663632
082			_a658.8KAM
100			_aKamin,maxine
245			_aCustomer service training
260			_aLondon _bRoutledge Taylor & Francis _c2016
300			_a204p
650			_aManagement
942			_2ddc _cBK
999			_c100637 _d100637