000 00420nam a22001577a 4500
003 OSt
008 220517b |||||||| |||| 00| 0 eng d
020 _a9780578824949
082 _a658.3TOI
100 _aToister,jeff
245 _aGuaranteed customer experience: How to win customers by keeping your promises
260 _bGuaranteed experience
_c2021
300 _a173p
650 _aManagement
942 _2ddc
_cBK
999 _c100618
_d100618