| 000 | 00529nam a22001817a 4500 | ||
|---|---|---|---|
| 003 | 23 | ||
| 008 | 220507b |||||||| |||| 00| 0 eng d | ||
| 020 | _a9783030135614 | ||
| 082 |
_a658.812 _bFOR |
||
| 100 | _aFORNELL, CLAES | ||
| 245 |
_aThe Reign of the customer _bCustomer centric approaches to improving satisfaction _cFORNELL, CLAES |
||
| 260 |
_aSwitzerland _bSpring _c2020 |
||
| 300 | _axiii; 211p. | ||
| 700 | _aFORREST V.,MORGESON III | ||
| 700 | _a G.TOMAS M.,HULT | ||
| 700 | _aDAVID,VANAMBURG | ||
| 942 |
_2ddc _cREF |
||
| 999 |
_c100545 _d100545 |
||